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Western Journal of Nursing Research, Vol. 27, No. 6, 701-721 (2005)
DOI: 10.1177/0193945905276882

Seeking to Understand Telephone Support for Dementia Caregivers

Jenn Salfi

McMaster University

Jenny Ploeg

McMaster University

Margaret E. Black

McMaster University

Caregivers of persons with dementia encounter particular challenges in their roles and often experience unmet needs for information and emotional support. This article describes a qualitative descriptive study designed to explore the intervention of telephone support for such caregivers. Data were collected from both caregivers and telephone support providers. Results revealed that telephone support met four specific needs of dementia caregivers: the need for (a) information and education, (b) referral and/or assistance required to navigate through the system, (c) emotional support, and (d) caregiver support that is convenient and hassle free. Caregivers’ main experience with the intervention was the sense of companionship, whereas service providers experienced mixed feelings of helplessness and an opportunity to empower caregivers.

Key Words: caregiving • caregivers • dementia • Alzheimer’s disease • telephone support


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Telephone support met the perceived needs of dementia caregivers for convenient access to information, referral, and emotional support
Evid. Based Nurs., July 1, 2006; 9(3): 94 - 94.
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